Your privacy matters to us. This Privacy Policy explains how Masalya Foods Pvt. Ltd. ("Masalya", "we", "us", or "our") collects, uses, and protects your personal information when you use our website, purchase our products, or interact with our services. By accessing our website or making a purchase, you agree to the terms described in this policy.
1. Introduction
Masalya Foods Pvt. Ltd. is a food company incorporated under the laws of India, headquartered in Rajkot, Gujarat. We operate the website masalya.com and related subdomains (collectively, the "Site"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy applies to all information collected through our Site, and any related services, sales, marketing, or events (collectively referred to as "Services").
2. Information We Collect
Information You Provide to Us
We collect information you voluntarily provide to us when you:
- Register or create an account on our Site
- Place an order for products
- Subscribe to our newsletter
- Contact us via our contact form, email, or phone
- Participate in promotions, surveys, or contests
- Submit a bulk or B2B inquiry
This may include: full name, email address, phone number, postal/shipping address, billing information (processed securely by our payment partners), company name, and any messages or communications you send us.
Information Collected Automatically
When you visit our Site, we automatically collect certain information from your device, including:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages viewed, time spent, and navigation paths
- Referral source (how you arrived at our Site)
- Date and time of your visit
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and send you related information including order confirmations and invoices
- Provide, operate, and maintain our website and services
- Send transactional communications (order updates, shipping notifications)
- Send promotional emails, newsletters, and offers — only with your consent
- Respond to your inquiries, comments, or customer service requests
- Improve our products, services, and website experience
- Comply with legal obligations, resolve disputes, and enforce agreements
- Detect, investigate, and prevent fraudulent or illegal activity
Marketing Opt-Out: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us at hello@masalya.com.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We share information with third-party vendors who help us operate our Site and services (e.g., payment processors, shipping carriers, email marketing platforms). These parties are bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required to do so by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions)
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track ad campaign effectiveness
- Preference Cookies: Remember your preferences such as language and region
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment processing through PCI-DSS compliant providers, and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Payment Security: We do not store your credit/debit card details. All payment processing is handled by secure, PCI-DSS compliant payment gateways.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing of your personal data for marketing purposes
To exercise any of these rights, please contact us at hello@masalya.com. We will respond to your request within 30 days.
8. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our systems immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. For significant changes, we will also send you an email notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
